What happens if I won’t be home during my delivery time?

You do not need to be home to receive your meals! We ship our meals in insulated boxes or totes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box or tote as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.

Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Success Team so we can further assist.