It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes and totes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.
However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41℉. If your proteins arrive above this temperature, please discard them and contact our Customer Success Team.
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